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A journey in ProcessOut's flight journal

customers-case-studies ↘

data ↘

interview ↘

interviews ↘

payments ↘

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PaymentViews #8 — Gediminas Griška, Head of Payments at Hostinger

by Matthieu Couet on

Born in 2004, Hostinger has grown significantly over the years and now has over 29 million customers in 178 countries. As a result of this impressive growth, Hostinger faced the challenge of building a payment infrastructure that addresses the world and partnered with us to do so in an optimized and flexible way. Hostinger offers easy-to-use and scalable hosting solutions, allowing users to build and grow their websites. The Lithuanian company is customer-obsessed, keeping its users at the forefront when developing products.

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PaymentViews #7 — Rachid Rhilan, Fraud Manager at Galeries Lafayette

by Matthieu Couet on

With more than twenty-five years of experience in fraud-fighting in companies such as SFR or Débitel, Rachid Rhian is one of the most experienced french fraud experts. He is now managing fraud and payments at Galeries Lafayettes. Today, Rachid shares with us some feedback and insights about what he learned from its past experiences and how he approaches his current mission at Galeries Lafayette.

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PaymentViews #6 - Jose Manuel Peral, Fintech & Payment Expert, Entrepreneur

by Matthieu Couet on

In our series ‘PaymentViews’, we gather some insights and advice from the best payment experts. Today, we’re glad to have Jose Manuel Peral with us. Jose Manuel worked both on the provider and the merchant side and has an extensive background in the payment industry.

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PaymentViews #5 - Mathieu Chauvin, Senior Engineering Manager at Uber

by Matthieu Couet on

Today we’re glad to interview Mathieu Chauvin. Mathieu is a Senior Engineering Manager at Uber, and he has been working on building payment platforms and infrastructures at some of the best tech companies including Apple, Blizzard, Netflix, or Ubisoft. We talk about the evolution of the payment landscape, and how such innovative companies approach payment.

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How to Use Deep Payments Data to Drive Business: A round table hosted by ProcessOut & Checkout.com

by Matthieu Couet on

Checkout.com and ProcessOut recently opened a discussion with a group of leading French merchants to share best practices about how businesses can leverage deep payment data to drive payment performance and unlock new revenue streams. Below we detail some best practices that emerged from the discussion to help payment beginners identify primary optimization levers.

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How Adore Me Audited Its Payments to Drive a 15 Points Auth Rate Increase

by Matthieu Couet on

Adore Me is a disruptive e-commerce startup revolutionizing the lingerie industry by creating fast-fashion and inclusive intimate apparel. Adore Me has several business models, ranging from e-commerce selling to subscription-based models.

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PaymentViews #4 - Zacchary Wengrow, Product Manager at Meero

by Matthieu Couet on

We interviewed Zacchary Wengrow, who is part of the product team at Meero. Zacchary manages the developments related to finance, payments and legal challenges/projects at Meero. We talk about his job, Meero’s payment challenges and much more!

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A new chapter for ProcessOut as part of Checkout.com

by the ProcessOut Founders on

We’ve been working over the past three years to build the next generation of payments. It’s been an amazing adventure so far, shaped by many of you. Today we are excited to announce the next chapter in our journey. We will be joining Checkout.com, one of the leading global payment solution providers. We believe that joining the business is a great way to take our products to the next step and meet our global ambitions.

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PaymentViews #3 - Laurene Lecomte, Head of Risk, Payment and Fraud Management @ Back Market

by Matthieu Couet on

In this interview, we talk with Laurene Lecomte. She is in charge of Risk, Payments and Fraud management at Back Market. We, at ProcessOut, have been working with Laurene and her team for more than a year now. Their payment expertise and what they have achieved to scale Back Market payment infrastructure is impressive. Today we’re super proud to have Laurene sharing some insights and feedback.

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Payment Market Insights: A Roundtable Hosted by ProcessOut & AfterPay

by Matthieu Couet on

On January 17th 2020, ProcessOut and Afterpay co-hosted a roundtable to share some feedback and insights on the current trends in the payment industry. This event was attended by some of the top French merchants’ payment experts.

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Credit Card Vaulting: Advantages & Ways to Do It

by Louis-Paul Dareau on

Leading online platforms use a technique called credit card vaulting. Vaulting consists in storing your customers’ credit cards outside of your payment provider, with a special provider called a credit card vault. Benefits include better management of data security concerns, reduced PCI compliance scope, and full payment provider independence.

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Major payment & fintech conferences in 2020

by Matthieu Couet on

If you are working in the payment industry, either on the merchant or on the provider side, global conferences are the best way to meet new partners, industry peers, and extend your network. They often provide a great overview of the new trends and practices of the market, as well as an update on regulatory trends.

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How to build a chargeback monitoring strategy with ProcessOut?

by Jeremy Lejoux on

For most merchants, chargebacks are synonyms of lost revenue. Typically, a chargeback happens when one of your customers sees a payment on their bank statement that they don’t recognize and contest it with their banks. Often, the bank will accept the dispute and will escalate it to your Payment Service Provider (PSP) or Acquirer, which means additional hassle in dealing with it, and lost revenue coupled with fines.

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PaymentViews #2 - Nicolas Bosmans, Fraud and Payment Manager @ Oui.sncf

by Matthieu Couet on

Today we interview Nicolas Bosmans, Fraud and Payment Manager at Oui.sncf. We talk about his career, SNCF payment challenges, and KPIs and much more!

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How to efficiently integrate Payment Gateways

by Pierre Lafanechaire on

My name is Pierre, I’m a payment engineer at ProcessOut. I’ve integrated dozens of payment gateways in our infrastructure. With my knowledge, I will try to explain all the specificities and steps that a payment gateway integration might lead to. Each one of them is different, from a technical point of view, yet the flow stays the same.

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How to leverage multiple Payment Service Providers to grow your revenue

by Louis Terme on

A bit more than a decade ago, the payment ecosystem started becoming more and more complex as the appetite for online commerce skyrocketed among shoppers. The first generation of payment providers couldn’t serve anymore the growing need for merchants to be able to accept a wide variety of cards and payment methods across the globe. Back then, a new type of payment service providers (PSPs) emerged.

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What is Intelligent Payment Routing?

by Jérémy Lejoux on

The online payments world has been evolving really fast during the last years. Indeed, local payment service providers, also called PSPs, are becoming more and more commonly used and new regulations (especially PSD2 this year) do not make the task easy when it comes to accepting payments online with great efficiency.

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The e-Commerce & Payment conferences you should attend by the end of 2019

by Matthieu Couet on

World-class conferences are good places to network with industry peers, maintain relationships with current and potential clients and partners, and stay ahead of industry trends and innovations.

We made for you this—non-exhaustive—list of payment & e-commerce events you should attend by the end of the year.

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PaymentViews #1 - Paul Mondollot, FP&A Manager @ Aircall

by Matthieu Couet on

Welcome on #PaymentViews, your series of interviews of people who deal with payments!
In this interview we meet Paul, Financial Planning & Analysis Manager at Aircall. We talk about him, Aircall’s growth ambition and the challenges he faced with payments.

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Why and how Payment Analytics can help your business grow

by Remi Canard on

Payment is both a necessity and a challenge for every company selling online. While handling transactions will “make things work”, getting onboard with Analytics will transform your Payment setup to a profit structure.

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ProcessOut’s API for 3DS2 - The easiest & smartest way to manage the transition

by Manuel Huez on

A few months ago we have released our API to manage the transition for 3DS2. Its design has been centered around 3 key values: Simplicity, Flexibility & Performance. Long story short, this API is easy to integrate, manage both 3DS2 & 3DS1 protocol to offer a smooth transition and give you the opportunity to retry 3DS2 acceptance when it fails for bad reasons to help maximize your authorization rate.

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PSD2 & 3DS 2.0 - How to manage the transition

by Grégoire Delpit on

When it comes to payments the main topic at the moment is the implementation of 3DS 2.0 and PSD2. If you’re not familiar yet with those concepts you should first have a look at our article: PSD2: How will the new Strong Customer Authentication (SCA) requirements impact your business?

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PSD2: How will the new Strong Customer Authentication (SCA) requirements impact your business?

by Alexandre Sullet on

The Payment Services Directive 2 (PSD2) is a directive conducted by the European Commission to regulate payment services. In a precedent article, we introduced the challenges related to PSD2. The major change is now that any transaction is subject to Strong Customer Authentication (SCA) unless it is subject to an exemption. The major impact for customers is a significant rise in friction during the transaction journey. Let’s now understand what will change to your business!

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PSD2, 3DS2 and how to (really) prepare for it.

by Manuel Huez on

The payment market is going through a huge shift with the new PDS2 regulations, especially with the introduction of 3DS2. It can be hard to navigate through all the news and changes, so let’s dive in!

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Growth challenges for a CTO - with Martin Tapia, CTO @ Phantombuster

by Matthieu Couet on

Today we welcome Martin Tapia, CTO @ Phantombuster, a fast growing startup which offers ready-made APIs to build and boost your marketing strategy.

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Optimising Payment at Travel companies

by Gregoire Delpit on

Online sales are key for companies in the Travel industry. However, payments can be painful for Travel companies with lots of failed transactions. Most of the time, these failures can be explained by high amount transactions or by the risk profile of the Travel sector and its transactions. Online payments, huge volumes, failed transactions… that’s an interesting topic! Let’s talk about it!

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Why transactions fail?

by Grégoire Delpit on

Failed transactions are a challenge for every online business. Figures change depending on geographies and industries, however, between 5% and 20% of transactions fail after customers click to pay! Meaning that 5% to 20% of sales are blocked by failed transactions! That’s a lot of money.



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How to choose your Payment Service Provider?

by Louis Terme on

Whether you’re starting up a new company or looking to expand to new countries, you might have to make a difficult yet critical choice: which payment provider should I choose for my business? As this decision will have a direct impact on your revenue & growth, we’ve listed in this article a few parameters you need to be aware of to ensure successful collaboration with your future payment partner.

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The Power of Analytics and Monitoring in Payment

by Cyril Chemla on

When better managed, payments offer any company the additional opportunity to transform more users, build trust with their customers and even generate new revenue KPIs in payments, a key element to never lose a sale again In order to improve your payment performance, it is necessary to understand your customers’ profiles and behaviors as well as your providers’ risk profiles, looking at it from the gateway to the issuing bank.

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Will Telescope join Netflix?

by Gregoire Delpit on

At ProcessOut we’re always looking for fun ways to target amazing companies. Here is our last idea to get in touch with Netflix: Ask Telescope, our virtual payment assistant, to apply to join Netflix’s payment team.

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Telescope Diagnosis

by Jeremy Lejoux on

Transaction declines are a pain for online merchants because, depending of merchants, they eat between 5% to 10% of transactions and are a source of bad customer experience. They are hard to analyze and to explain, and this is the reason why we have created Telescope. Today, we are releasing a major update to Telescope with a completely new way of explaining failed transactions: Telescope Diagnosis.

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Why and how you should optimize your payment fees

by Louis Terme on

In this article, we will talk about payment fees and we will share some tips to optimize those. If you’re working in the financial or technical department of a company selling online this article is for you.

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Payments at Web Hosting & VPN companies

by Louis Terme on

In this article, we explain how Web Hosting & VPN companies use ProcessOut to manage and scale their payment infrastructure. We namely highlight flexibility, tokenization and retries, 3 key features to improve payment performance and decrease failed transactions.

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[Case study] - Copines de Voyage - A payment challenge in the travel industry

by Louis Terme on

In this Case Study, we explain how ProcessOut helped Copines de Voyage, a travel company improves its payment performance by increasing its number of successful transactions by more than 10% while cutting payment fees by 50%.

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Welcoming Joseph to the team !

by Gregoire Delpit on

Here comes… Joseph, one of the most promising data scientist soccer player you will ever met

The mercato is over. Great players moved, Barcelona FC bought Coutinho, Arsenal bought Aubameyang and sold Giroud to Chelsea. We found him and his name is Joseph. He is definitely the best soccer player we ever had in the team and he is also a very promising data scientist. We thought an interview of Joseph was the thing you need to read this week.

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The payment performance challenges

by Guillaume Merindol on

Today, I’d like to give you insight on some of our nomenclature and even on metrics we use internally to know how good our algorithms are doing. This will be rather short but will give you an insight on what you can work on, and what we are working on. In payments, the merchant has three axes to work on: authorization rates, fees, and chargebacks. The problem with the Authorization Rate The authorization rate is intrinsically the most important stat: it’s essentially measuring the income you should be getting but you’re not.

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Open-Sourcing our Apple Pay Go Library

by Louis-Paul Dareau on

At ProcessOut, we have supported Apple Pay since last year. If you are like us and want to own your payment stack, it is critical not to rely on a single provider to handle your processing. However, Apple Pay relies on an intricate token encryption scheme which makes it both more secure and harder to implement. There is very little code available to help with the full implementation, beyond Apple’s own examples—which are client-side only.

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2017 ends, it's time to say thank you!

by Jeremy Lejoux on

2017 has been an incredible year for ProcessOut. Since we launched the product and onboarded our first users in January so many great things happened. We learned a lot, visited lots of great countries & above all met amazing people! We’re so grateful to all of you who made 2017 such a special year for us. Year is coming to its end and we thought it was a good time to say “Thank You”.

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[Case Study] - WeLoveDevs.com’s CEO on recruiting & on payments

by Jeremy Lejoux on

Damien, you’re the founder of WeLoveDevs.com (former JeChercheUnDev.fr) . Can you tell us a bit more about your background, about this project and the reasons you started it? So we are now a grown company. We have helped 3000 developers in their quest for a better job over the last two years ! Our main mission is to help developers find a job they love. The developer’s hiring market is broken and all the solutions so far have been built by Recruiters.

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[Case study] - How recurring payments work at Logmatic.io

by Jeremy Lejoux on

(http://logmatic.io “Logmatic.io”) is a log manager platform. Whatever your tech stack, Logmatic.io helps you centralize and manage your logs and thus to be in a position to take smarter decisions based on those collected data. Few months ago, Logmatic.io started using Telescope, ProcessOut’s monitoring solution to optimize online payments. In the article, Amir, Logmatic’s CEO, share whith us its payment journey at Logmatic.io since the beginning of the company. He also explains the payment challenges he faced while scaling its business and why he decided to use Telescope by ProcessOut

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The Telescope project! Sharing is Caring!

by Gregoire Delpit on

The Telescope project = Build an intelligent payment analyst using machine learning & feed it with millions of transactions. At ProcessOut we help SaaS & eCommerce improve their payment flow. Whether we talk about payment fees or failed transactions, our objective is to drive those down. To demonstrate how this can be achieved and help online merchants optimise their payment flow we’ve released a free audit & monitoring tool for payments named Telescope.

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Interchange Plus pricing vs. Tiered pricing

by Gregoire Delpit on

In a recent post we went through the different layers that compose a payment fee (here). It’s time to talk about money. When it comes to payment fees, there are 2 main pricing models: Tiered and Interchange Plus. Here is a short overview of those 2 models and a quick way to start saving on fees. Tiered pricing is for newbies: Tiered pricing is pretty easy to understand. Your payment provider defines what is a standard transaction and each standard transaction is charged using the same formula.

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When data meets UX

by Jeremy Lejoux on

A few months ago we decided to completely redesign our dashboard. To do so we started from scratch using ReactJS and our API. Now that everything has been done, here are a few tips we would have liked having before getting into it. Data organization Most of the time when designing a dashboard you will want to display as much information as possible. It is important to keep in mind that when someone enters your dashboard he does not know where to look at first and might be looking for specific information.

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Payment fees at a glance

by Gregoire Delpit on

We are starting here a serie of posts on payment fees. The aim is to help you better understand how those fees are calculated and to give concrete insights in order to optimize those. Let’s start with the basics and talk about their different layers. To get paid… you have to pay: Payment fees are paid on a transaction per transaction basis. Most of the time online merchants are charged both a fixed fee and a % of the transaction.

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5 tips to join top accelerators

by Cyril Chemla on

While joining a top accelerator has always been a dream for many entrepreneurs, the actual work needed to integrate one without either being a 1000% growth startup or being a serial entrepreneur is really important. Being an alumnus from Startup42 (v0.6) and Techstars NYC (S16), I wrote this post based on my personal experience in order to help founders maximize their chances to be part of their favorite accelerator(s).

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Money's on the table, check your Authorization Rates!

by Gregoire Delpit on

Many transactions fail, for technical but also for other reasons, which leads to a lot of money left on the table. We’ll try to explain in this short paper how to track and handle such problems.

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Introduction to PCI DSS

by Louis-Paul Dareau on

ProcessOut recently got certified for full PCI DSS (Payment Card Industry Data Security Standard) compliance. We went from zero to being compliant in just three months of an engineer’s time and got our final attestation a few weeks ago. I’m starting a series of posts about the process, from the basics we stumbled upon, to the techniques that saved us weeks of work. This is some general information to understand how the standard works, and who it applies to.

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Zero-downtime Elasticsearch migrations

by Manuel Huez on

Back in January, I wrote a small paper on how we built a resilient Elasticsearch based search and analytics at ProcessOut. However, we left out a pretty important part: how we chose to plan our indexes migrations without impacting our users.

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Automatons for integrity

by Guillaume Merindol on

Bugs are always messy. Though they become more of a problem when you’re dealing with anything of value. And what’s more valuable than money? Handling payments is really delicate, one anomaly can have quite the impact: from the simple “wrong amount” bug to the complex exploit. Running tests and in huge quantities is a must, but so is being intelligent about it. How do we do this? Automatons, also known as finite state machines. FSMs can be used to detect anomalies, and thus preserve the integrity of any state-driven system. Here, it’s less about using FSMs to solve your problem, but more about using them to check on you.

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Resilient Elasticsearch based search and analytics

by Manuel Huez on

One of the common startup issues is providing customers with powerful search results and intelligent analytics. At ProcessOut, this need arised from the very beginning, as companies need to be able to search for a specific transaction or customer, and see how their business is doing, all in real time. For example, we offer our merchants analytics for their conversion and authorization rates, failed transactions charts, card details and much more.

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The secret life of a transaction

by Gregoire Delpit on

In our post, The Payments Crew, we presented the different players involved in an online transaction. Now we’d like to take a look at the journey of an online transaction.

As a customer, you have probably noticed that when you pay with your payment card, the money is not debited instantly from your bank account. This is because when you click “Pay” you are not really sending the money to the merchant as you would for a cash transaction.

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The Payment Crew

by Gregoire Delpit on

Online payment is a complex ecosystem and too often only experts succeed to navigate into it. The objective of this article is to provide, in less than 500 words, a simplified overview of the players involved in an online transaction. If words like Issuing Bank, Acquirer, Processor or Gateway do not sound familiar to you, this article is for you.

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